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Privacy Policy

At Bricon Travel, we prioritize your safety and aim to create seamless travel
experiences. To help you make informed decisions, here’s a clear overview of key risks, your responsibilities, and our commitments.

1. What Risks May Arise?

At Bricon Travel, we prioritize your safety and aim to create seamless travel experiences. To help you make informed decisions, here's a clear overview of key risks, your responsibilities, and our commitments.

Travel and event services (MICE) involve potential uncertainties, including but not limited to:

  • Transport issues: Flight delays, cancellations, or accidents; ground transport disruptions (e.g., bus breakdowns).
  • Service gaps: Accommodation/venue problems, catering issues, or third-party vendor failures.
  • Medical emergencies: Sudden illness, injury, or worsening of pre-existing conditions.
  • External events: Natural disasters (storms, earthquakes), pandemics, political unrest, terrorism, or government restrictions (e.g., border closures).
  • Client-related factors: Missed departures (e.g., late arrival), unauthorized group departure, or violation of local laws.

2. Your Responsibilities

To minimize risks, we ask you to:

  • Share accurate info: Provide complete participant details (names, passports, contacts, emergency contacts) at least 14 days before travel. Incomplete info may delay services, and we're not liable for related issues.
  • Secure insurance: Ensure all participants have travel insurance covering:
    • Medical expenses (min. USD 500,000, including COVID-19).
    • Emergency medical evacuation (min. USD 1,000,000).
    • Personal accident (min. USD 250,000).
    Share your insurance proof with us before departure.
  • Follow safety rules: Review and share our safety guidelines (local laws, prohibited activities, emergency contacts) with participants.
  • Disclose health needs: Inform us of pre-existing conditions (e.g., diabetes, heart issues) or special requirements (e.g., mobility support). Failure to do so may affect our ability to assist.

3. Our Commitment to You

We take proactive steps to manage risks:

  • Dedicated risk fund: A portion of your booking fee is reserved for emergencies (e.g., medical aid, last-minute rebooking).
  • 24/7 support: Our local team will assist with emergencies (e.g., contacting local services, translating, or reaching your emergency contacts).
  • Transparency: We'll keep you updated on unexpected changes (e.g., weather delays) and work to minimize disruption.

4. When Things Go Wrong: Liability & Limits

  • Our responsibility: We're liable only for issues caused by our mistakes (e.g., faulty arrangements, failure to warn). We'll work to resolve problems fairly.
  • Your responsibility: If risks arise from your actions (e.g., hiding health info, ignoring safety rules), you'll cover related costs.
  • Unavoidable events: For "acts of God" (e.g., earthquakes, pandemics) or third-party issues beyond our control, we'll adjust plans (e.g., reschedule) but aren't liable for extra costs.

5. How to Resolve Disputes

If you have concerns:

  1. Talk to us first—we'll listen and try to fix the issue.
  2. If unresolved, you may take legal action in courts in China, where Chinese law applies.

Last Note

Travel involves some unpredictability, but we're here to support you. By understanding these points, you can prepare better and enjoy a safer journey with us.

Bricon Travel reserves the right to update this guide with prior notice.

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+86 15625260250
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contact@bricontravel.com
Our Location
Huaerjie 2302, No. 288, Section 2, Furong Road, Kaifu District, Changsha

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