Terms & Conditions

2.1 A booking is only confirmed upon:
(a) Execution of a signed proposal/contract (electronic signatures are acceptable under applicable laws); and
(b) Payment of the required deposit (as specified in Clause 2.2).

2.2 Deposit Requirement: Unless otherwise agreed in a written addendum, a non-refundable deposit of 30% of the total program cost is required to secure services. The balance (70%) shall be paid no later than 30 days prior to the program start date.

2.3 Payment Currency & Fees:
(a) Payments shall be made in the currency specified in the proposal (the "Agreed Currency").
(b) If payment is made in a different currency, the amount shall be converted at the prevailing exchange rate of the Agreed Currency on the payment date, plus a 2% administrative fee for currency conversion.

2.4 Late Payments:
(a) Overdue payments shall incur interest at a rate of 1.5% per month (or the maximum rate permitted by law, if lower).
(b) Failure to pay the full balance by the due date may result in the Company terminating the booking without liability, retaining all payments made (including the deposit) as liquidated damages.

2.5 Cancellation Charges: Refer to Clause 4.

3.1 Quotation Validity: All quotations are valid for 30 days from the date of issuance, unless otherwise stated.

3.2 Inclusions: Prices include only the services explicitly listed in the quotation/proposal (e.g., transportation, accommodation, meals, venue hire, speaker fees).

3.3 Exclusions: Prices do not include:
(a) Taxes (e.g., VAT, GST, tourist tax), surcharges (e.g., fuel levies, airport taxes), or third-party fees (e.g., visa processing, travel insurance premiums) unless explicitly stated.
(b) Personal expenses (e.g., souvenirs, optional activities, gratuities for local staff).
(c) Costs arising from changes requested by the Client after booking confirmation.

3.4 Risk Control Fund: A portion of the quoted price (5% of the total program cost) is allocated to the Bricon Travel Risk Control Fund (Annex A), exclusively for emergency response, insurance premiums, and supplier contingency measures.

4.1 Cancellation by Client: Cancellations must be made in writing (email or hard copy) to the Company's authorized representative.

4.2 Standard Cancellation Policy (unless otherwise agreed in a written addendum):

4.3 No-Shows or Unused Services: No refunds will be provided for participants who fail to arrive ("no-shows") or do not use confirmed services (e.g., unused accommodation, transportation).

4.4 Refund Processing: Refunds (if applicable) shall be processed within 30 business days from the date of cancellation confirmation, via the original payment method.

4.5 Cancellations by Company: The Company may cancel services at any time if:
(a) The Client breaches these Terms (e.g., non-payment, failure to provide required information);
(b) Unforeseen circumstances (e.g., force majeure) make performance impossible.
In such cases, the Company shall refund all payments received (excluding non-refundable deposits) and notify the Client promptly.

5.1 Company's Right to Adjust: The Company reserves the right to make reasonable adjustments to itineraries, suppliers, venues, or schedules due to:
(a) Unforeseen circumstances (e.g., inclement weather, safety hazards, supplier default, government orders);
(b) Changes in local laws or regulations.

5.2 Notice of Changes: The Company shall notify the Client of any material changes (e.g., venue relocation, schedule delay) in writing at least 14 days prior to the affected date. For urgent changes (e.g., natural disasters), notice may be shorter but shall be provided as soon as reasonably possible.

5.3 Client's Acceptance of Changes:
(a) The Client agrees to accept reasonable adjustments as necessary for safety or operational feasibility.
(b) If the Client refuses to accept changes, the Company may terminate the booking (with a full refund of non-refundable amounts) or require the Client to pay additional costs incurred due to the refusal.

6.1 Client's Insurance Obligations:
(a) The Client must ensure all participants hold valid travel insurance with the following minimum coverage:
- Medical expenses: USD 500,000 (or equivalent) per person, covering COVID-19 and other infectious diseases.
- Emergency medical evacuation/repatriation: USD 1,000,000 (or equivalent) per person.
- Personal accident: USD 250,000 (or equivalent) per person.
- Trip cancellation/interruption: USD 10,000 (or equivalent) per person.
(b) Proof of insurance (policy copy) must be submitted to the Company at least 14 days before program start. Failure to comply relieves the Company of liability for uncovered medical or emergency costs.

6.2 Company's Insurance: The Company maintains professional liability insurance (PLI) and public liability insurance (PLI) in accordance with industry standards. Details of coverage may be provided upon request.

7.1 Company's Liability:
(a) The Company's total liability for any claim arising from or related to the services shall not exceed the total program cost paid by the Client.
(b) The Company shall not be liable for indirect, consequential, or punitive damages (e.g., loss of profits, reputational harm).

7.2 Exempted Liabilities: The Company shall have no liability for:
(a) Losses caused by force majeure (as defined in Clause 8.1);
(b) Personal injuries, damages, or losses arising from:
- The Client's negligence, non-compliance with safety instructions, or breach of these Terms;
- Participants' behavior (e.g., intoxication, reckless actions, violation of local laws);
- Third-party acts or omissions (e.g., airlines, hotels, local authorities), unless the Company is proven to have been grossly negligent.

7.3 Acknowledgment by Client: By booking services, the Client acknowledges and accepts the Risk Control Policy (Annex A) and agrees that failure to comply with its provisions may result in risk-related losses for which the Company bears no liability.

The Client agrees to:
8.1 Provide accurate, complete, and up-to-date participant information (names, passport numbers, contact details, emergency contacts, dietary restrictions, medical conditions) at least 14 days before program start. Incomplete or incorrect information may result in denied boarding, accommodation, or services, for which the Company is not liable.

8.2 Ensure all participants:
(a) Meet travel requirements (valid passport, visa, health certificates, vaccinations as required by destination);
(b) Comply with local laws, cultural norms, and supplier policies (e.g., no smoking in restricted areas, respect for venue rules);
(c) Are supervised by a responsible adult if under 18 years of age (minors must be accompanied by a legal guardian at all times).

8.3 Inform participants of:
(a) Safety protocols (e.g., emergency assembly points, local emergency numbers);
(b) The Risk Control Policy and their obligations under these Terms.

8.4 Cooperate with the Company in resolving issues (e.g., participant injuries, service disruptions) and provide reasonable access to relevant information (e.g., medical records) to facilitate emergency response.

9.1 These Terms are governed by and construed under the laws of [Insert Applicable Jurisdiction, e.g., "the laws of Singapore" or "the laws of the People's Republic of China"].

9.2 Any dispute arising from or related to these Terms (including the Risk Control Policy) shall be resolved exclusively in the courts of the Company's place of registration ([Insert Jurisdiction, e.g., "Singapore International Arbitration Centre" or "Beijing No. 2 Intermediate People's Court"]).

9.3 Alternative Dispute Resolution: The Parties may, at their discretion, submit disputes to mediation or arbitration in accordance with the rules of [Insert Institution, e.g., "the Singapore International Mediation Institute"] prior to litigation.

10.1 Both Parties agree to keep confidential all non-public information disclosed during the provision of services (e.g., participant data, pricing details, event plans). This obligation survives termination of these Terms.

10.2 Exceptions: Information is not confidential if:
(a) It is publicly available at the time of disclosure;
(b) The receiving Party lawfully obtained it from a third party without breach of confidentiality;
(c) Disclosure is required by law (in which case, the disclosing Party shall be notified promptly).

11.1 The Company retains all rights (including copyright, trademark, and trade secret) to materials provided to the Client (e.g., proposals, itineraries, marketing collateral). The Client may not reproduce, distribute, or modify such materials without prior written consent.

12.1 Either Party may terminate these Terms immediately if the other Party:
(a) Commits a material breach (e.g., non-payment, fraud) and fails to cure such breach within 14 days of written notice;
(b) Becomes insolvent, bankrupt, or enters liquidation.

12.2 Upon termination, the Company shall refund all payments received (excluding non-refundable deposits) unless the termination is due to the Client's breach.

13.1 All formal notices (e.g., cancellations, changes) must be sent to the contact details provided by the Client during booking (email, registered post, or hand delivery).

13.2 Notices are deemed received:
(a) By email: When sent (with read receipt confirmation);
(b) By post: 3 business days after posting.